| 1. |
Q: I
have never needed a collection agency before. What do you need
in
order to start collecting on my account?
A: Placement is easy.
You can do it online or mail or fax us an invoice. We simply
need to know the name of the business and how to contact it,
along with an itemized description of the amount owed. |
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| 2. |
Q: When
should I consider turning over an account to you?
A: Anytime repayment is in doubt. The longer you
wait, however, the less chance we have of collecting for you.
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| 3. |
Q: Are
there up-front costs when you collect for us?
A: No. You pay us only after we've done our job and
collected for you. |
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| 4. |
Q: Is
our $300.00 problem account worth turning over to you?
A: Yes. Our unique small balance unit handles accounts
as low as $50.00, and no account goes uncontacted. |
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| 5. |
Q: How
extensive is your experience?
A: We've been in business for 46 years and have successfully
collected tens of thousands accounts. |
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| 6. |
Q: Am
I able to monitor my account?
A: Up-to-date information
on your account is available when you need it, via our regular
reporting process, by logging onto our web site or by simply
contacting us. |
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| 7. |
Q: What
is regular reporting?
A: Monthly status reports
are sent to you by mail or e-mail. Annual, quarterly or more
frequent reports available upon request. |
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| 8. |
Q: Do
you employ the services of attorneys?
A: When necessary, our extensive
network of attorneys enables us to forward an account to legal
anywhere in the world, at a rate less than you would have to
pay. |
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| 9. |
Q: How
soon are we paid after you collect?
A: As quickly as possible
. . . within two or three days if we receive certified funds
or electronic fund transfer. Or as soon as funds are cleared
if payment is by regular check. When the debtor pays you directly,
you notify us and we bill you our fees. |
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| 10. |
Q: How do your rates compare to your competitors?
A: Our rates are extremely competitive. Rates vary
by percentage based on amount and length of the claim. Utilizing
our 14-day Free Demand service and placing accounts earlier
in the collection process can drastically reduce fees. |
